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Frequently Asked Questions

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If you would like to cancel your order before it ships all you need to do is email us or call with your name and the order number. If you need to cancel your order after it ships you can refuse the delivery, but please contact us with your intention to do so.

We will price match any product on our website as long as:

  • The competition is an authorized reseller of the product in question.
  • The product is in stock, and ready to ship from the competitor store being compared to.
  • Freight costs will be taken into consideration for the price comparison.
  • The product must be new.
  • We must be able to contact the store in question to verify pricing.
  • Price matches must be for products available (from the competitor) at the time of your price match request.
  • Our product cost must allow us to match the competitor price.
  • Product price being matched must be for a product we have in stock

If the product meets the criteria above, we will price match the product for you!

Generally orders shipped from us on a parcel carrier such as UPS will arrive in 3-5 business days. Orders shipped from us via freight-line usually arrive in 5-7 business days.

In the event that you cancel your order before it ships you will not be charged a restocking fee. If you cancel your order by refusing delivery, or by accepting delivery and returning it within 30 days you will incur a 10% restocking fee. Orders returned after 30 days will incur a 20% restocking fee.

No, in most cases you will receive an email containing such information. Because we deal with such a high volume of customers on a daily basis, we find email to be the most efficient means of communication.

On-Hold simply means that one or more of your items is on backorder, and your credit card has not been charged.